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privacy:policy

eleven:eleven understands that your privacy is important and that you care about how your personal data is used and shared online. This Privacy Notice explains how eleven:eleven collects, stores, manages and protects your personal data. It outlines the types of data that we hold and how we use them. 

 

eleven:eleven takes its responsibilities around the correct collection, use and destruction of the personal data of its various audiences and stakeholders very seriously and is committed to openness and fairness in the handling of Personal Data.

 

eleven:eleven is the Data Controller (as defined by the Data Protection Act 2018 and the General Data Protection Regulation) who will collect and process your personal data.

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Who we are

Company name: Eleven Eleven Business Support Ltd

Company number: 12676698

Registered address: 29 Chipstone Close, Solihull, England B91 3YS

Email address: privacy@eleveneleven.uk.com

Phone number: 07976 515 732

What information do we collect about you?

Depending on how you use our site, we may collect some or all of the following personal data from you:

  • Contact information such as name, email addresses, postal address and telephone numbers.

  • System information, such as IP Address, browser type and version, and operating system.

  • Information about how you use our website, products and services.

  • Information about your preferences in receiving marketing communications from us and our third parties and your communication preferences.

 

eleven:eleven may also collect and process personal data in the course of doing business with you, as a client, supplier or third party.

How do we collect data?

Direct: You may provide data by filling in forms on our website or by communicating with us by post, phone or email.

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Automated technology: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.

Cookies

When you visit our website, we use cookies to automatically collect information about how you use our site.  Cookies are small text files that websites use to store information about things like user preferences.

 

We use cookies on this website to help us understand how the site is being used so that we can identify areas that are working well and areas that need improvement.

 

Our website uses Google Analytics, a service which transmits website traffic data to Google. This does not identify individual users or associate your IP address with other data held by Google. We use reports provided by Google Analytics to help us understand web traffic and webpage usage.

 

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

 

For more information about cookies, visit the All about cookies website.

How will we use your information?

We will only use your data when legally permitted. The most common uses of your personal data are:

  • To fulfil contractual obligations and to provide you with the information and services that you request from us.

  • Provide you with information about events and services that may be of interest to you.

  • Where we need to comply with a legal or regulatory obligation.

  • To notify you about changes to our service.

  • Communicating with you (replying to your emails and enquiries)

  • Market research.

 

We do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message.

You have the right to withdraw consent to marketing at any time by emailing us at privacy@eleveneleven.uk.com

How will we communicate with you?

'Soft opt in'

This allows organisations to send communications by email to individuals, who we have an existing relationship with, and where we have identified that we have a legitimate interest in communicating about eleven:eleven, provided they are given the opportunity to opt out at the time of initial communication or engagement.

How to control what we send you or request we update your personal information?

The accuracy of your information is really important to us.  We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest.

 

If you wish to change how we communicate with you, or update the information we hold, then please email privacy@eleveneleven.uk.com

Who do we share your information with and why?

We will not share your data with any third parties. 

Your data will only be accessed by eleven:eleven employees.

We will share your information if we are required to by law (for example to law enforcement agencies for the prevention or detection of crime, subject to such bodies providing us with a relevant request in writing).

How long do we keep your data?

All personal data is processed and stored securely.

 

Your personal data will be retained for as long as we deem reasonable for the purpose

of carrying out the agreed business with you.

 

Where we have a legal obligation to keep it longer than that we will delete it as soon

as our legal obligation is discharged.

 

Financial records will be retained in line with financial law and regulation for at least seven years.

How do we protect your data?

We ensure that there are appropriate and operational measures in place to protect your personal data. We have appropriate technical controls in place to protect your personal data:

  • Our network is protected behind firewalls

  • Anti-virus and Malware software are deployed

  • All systems are password protected

  • Mobile and removable devices are encrypted

Your rights relating to your personal data

There are specific rights enshrined in law that you have around your data.

 

These rights are:

  • Informed: You have the right to be informed about what data we hold and for what purpose

  • Access: You have the right to have access to your personal data

  • Rectification: You have the right to have your personal data corrected or removed if it is inaccurate

  • Erasure: You have the right to have your personal data deleted from our systems

  • Restrict processing: You have the right restrict the processing of your personal data

  • Right of objection: You have the right to object to the processing of your personal data for communications and marketing

  • Portability: You have the right to have your personal data transferred

  • Withdraw consent: Where you have provided consent to process your personal data you have the right to withdraw that consent at any time

  • Complain: You have the right to complain to the regulator and/or seek judicial remedy if your data has not been treated in accordance with the law

 

We will respond to you within one month of receiving a request related to anyone of the above rights unless the number and complexity of the requests made is deemed sufficiently high, in which case we may extend this time by a further two months. We will inform you if we need to make use of this additional time and why we need to do so.

How to contact us or raise a concern or complaint

If you have any concerns about how your personal data is being collected and processed, or wish to exercise any of your rights detailed in this Privacy Notice please email privacy@eleveneleven.uk.com

Contacting the Information Commissioner’s Office

If you have wider concerns about how eleven:eleven manages information or wish to make a complaint, please contact the Information Commissioners Office (ICO).

 

The ICO can be contacted at https://ico.org.uk/global/contact-us/. 

Changes to our Privacy Notice

We may change this privacy notice from time to time (for example, if the law changes). Any changes will be immediately posted on our site. We recommend you check the privacy notice regularly to remain up to date.

 

We keep our Privacy Notice under regular review.

This Privacy Notice was last updated in September 2023.

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